Engineering Knowledge-Intensive Tasks in Public Organisations
نویسندگان
چکیده
Public organisations often face knowledge problems due to the continual and pervasive movement of staff between units and department. The Pellucid project is developing a knowledge management system to assist in such situations. This paper describes the knowledge engineering and the knowledge level modelling undertaken in Pellucid. We use CommonKADS task templates as a mechanism to identify and derive knowledge-intensive tasks related to mobility in public organisations. Assistance to employees in those tasks is provided by active hints, a conveyor of experience within an organisation.
منابع مشابه
Editorial Manager(tm) for Vocations and Learning: Studies in vocational and professional education Manuscript Draft Manuscript Number: VOCA62 Title: 'KNOWLEDGE WORKERS' AS THE NEW APPRENTICES: THE INFLUENCE OF ORGANISATIONAL AUTONOMY, GOALS AND VALUES ON THE NURTURING OF EXPERTISE
Article Type: Article of theoretical or empirical imp. Abstract: This paper explores the concept of apprenticeship in the context of the professional formation of knowledge workers. It draws on evidence from research conducted in two knowledge intensive organizations: a research-intensive, elite university; and a 'cutting edge' software engineering company. In the former, we investigated the le...
متن کاملCharacterizing Knowledge Intensive Tasks indicating Cognitive Requirements; Scenarios in Methods for Specific Tasks
Methods for specific tasks can among others be identified in conceptual modeling of information systems and requirements engineering in software development. Such methods dictate a specific way of working by describing necessary knowledge intensive tasks to fulfill while applying the method. An actor may experience difficulties when trying to fulfill tasks as part of a method application, relat...
متن کاملManaging knowledge with WisdomTM
Knowledge management concerns the administration and description of the knowledge assets of an organisation and also, the conservation, sharing and enlargement of those assets. Knowledge modelling plays a crucial role in the achievement of these goals. WisdomTM, developed by Arthur Andersen’s Knowledge Services Practice in the Netherlands, is equipped with a series of facilities for the collect...
متن کاملA framework for Experience Management in Public Organisations
The Pellucid project developed an adaptable and customisable platform for enabling experience management in public organisations. A framework for experience management has been developed based on the generation of ‘active hints’ that are presented to the user according to working context. Working context encompasses both position in the work process and domain-specific characteristics. The pape...
متن کاملExploring knowledge management in civil society organisations: Sustaining commitment, advancing movement
Civil society organisations (CSOs) have recently attracted much research attention, as they have become more central in social as well as economic and political dynamics, challenging and shaping the work of the state/public organisations and of the private institutions. Despite the fact that they are actually knowledge-intensive organisations, CSOs –like any other organisations– are faced with ...
متن کامل